Frequently Asked Questions

Frequently Asked Questions

How to order a product from ANARIS store?

To order a product from the ANARIS store, please follow these steps:

1. Visit the ANARIS online store website.
2. Browse products and select the one you want to order.
3. Click on the product to view details (price, description, availability).
4. Specify the quantity you want and click the "Add to Cart" button.
5. You can continue shopping or proceed to checkout by clicking on the cart icon in the top right corner.
6. Review your order summary and make any necessary changes before clicking "Checkout."
7. Fill in your shipping and billing information, and choose your preferred payment method.
8. Review your order details one last time before clicking the "Confirm Order" button.
9. You will receive an order confirmation email containing your order number and estimated delivery date.
10. If you encounter any issues during the ordering process, please contact our customer support team for assistance.

How long does delivery take?

The expected delivery time for your order depends on your location and the shipping method you choose during checkout. In our online store, we offer two options:

• Standard Shipping: Usually takes 3 to 7 business days.
• Express Shipping: Usually takes 1 to 3 business days.
• Please note that these are estimates and may be affected by factors beyond our control. When your order is shipped, you will receive a confirmation email with a tracking number that you can use to track your package.

Do you have an exchange or return policy?

Yes, we offer both exchange and return services:

• Exchange: Within 7 days from the date of receiving the order.
• Return: Within 3 days from the date of receiving the order.
• To arrange an exchange or return, please contact our customer service team. The product must be in its original, unused condition to be eligible, and the value will be refunded after its condition is verified. (For more details, please refer to our exchange and return policy).

How can we contact customer service?

To contact customer service at the ANARIS store, you can reach out to us via WhatsApp or by sending an email. We will be happy to assist you with any inquiry you may have.